CFPB Consumer Complaint Profile
Mortgage 1 Incorporation
Behind the 23 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 23
- Total complaints
- Mid-range
- 2
- Last 12 months
- 100%
- Timely response
- Top decile
- 3
- States affected
The verdict
Mortgage 1 Incorporation ranks #2678 of 3,843 financial companies by CFPB complaint volume, with 23 complaints on record. It posts a 100% on-time response rate, the 86th percentile among companies with 100+ complaints.
- #2678
- of 3,843 companies by volume
- 100%
- on time (86th pctile)
- Mortgage
- most-complained product
- 3
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mortgage 1 Incorporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
100% Top 14% higher than 86% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 2 |
| 2016 | 1 |
| 2017 | 3 |
| 2020 | 2 |
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 5 |
| 2024 | 3 |
| 2025 | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mortgage 1 Incorporation
The CFPB Consumer Complaint Database has logged 23 complaints against Mortgage 1 Incorporation overall, with 2 of those filed in the trailing 12 months. Reports have come from consumers in 3 states and territories, making this a geographically concentrated complaint footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Mortgage 1 Incorporation draw a 100% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 40% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 4.3%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mortgage 1 Incorporation have?
The CFPB has logged 23 complaints against Mortgage 1 Incorporation to date, of which 2 came in over the last 12 months.
Does Mortgage 1 Incorporation respond to complaints on time?
CFPB complaints against Mortgage 1 Incorporation draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Mortgage 1 Incorporation?
"Mortgage" draws more CFPB complaints against Mortgage 1 Incorporation than any other product - see the full breakdown above.
What is the most common complaint issue with Mortgage 1 Incorporation?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Mortgage 1 Incorporation; the full issue list with counts is above.
How do I file a complaint against Mortgage 1 Incorporation?
You can file a complaint against Mortgage 1 Incorporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mortgage 1 Incorporation?
The CFPB has recorded complaints against Mortgage 1 Incorporation from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Mortgage 1 Incorporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (40% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Mortgage 1 Incorporation have?
The CFPB has logged 23 complaints against Mortgage 1 Incorporation to date, of which 2 came in over the last 12 months.
Does Mortgage 1 Incorporation respond to complaints on time?
CFPB complaints against Mortgage 1 Incorporation draw a 100% timely-response rate inside the expected window. This is considered excellent.
What product generates the most complaints for Mortgage 1 Incorporation?
"Mortgage" draws more CFPB complaints against Mortgage 1 Incorporation than any other product - see the full breakdown above.
What is the most common complaint issue with Mortgage 1 Incorporation?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Mortgage 1 Incorporation; the full issue list with counts is above.
How do I file a complaint against Mortgage 1 Incorporation?
You can file a complaint against Mortgage 1 Incorporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mortgage 1 Incorporation?
The CFPB has recorded complaints against Mortgage 1 Incorporation from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.