CFPB Consumer Complaint Profile
Mortgage Center, Lc
Consumers have filed 38 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 38
- Total complaints
- Mid-range
- 1
- Last 12 months
- 97.4%
- Timely response
- Below median
- 3
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Mortgage Center, Lc has accumulated 38 complaints, placing it #2089 by volume. On-time replies land at 97.4%, the 42nd percentile for the 100+ complaint peer group.
- #2089
- of 3,843 companies by volume
- 97.4%
- on time (42nd pctile)
- Mortgage
- most-complained product
- 3
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Mortgage Center, Lc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
97.4% Around the middle higher than 42% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 3 |
| 2014 | 5 |
| 2015 | 2 |
| 2016 | 3 |
| 2017 | 2 |
| 2018 | 2 |
| 2019 | 2 |
| 2020 | 5 |
| 2021 | 4 |
| 2022 | 2 |
| 2024 | 4 |
| 2025 | 1 |
| 2026year in progress | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Mortgage Center, Lc
38 complaints against Mortgage Center, Lc appear in the CFPB record, including 1 from the trailing year. The 3 states and territories represented put this footprint in geographically concentrated territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Loan servicing, payments, escrow account," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Mortgage Center, Lc draw a 97.4% reply rate inside the Bureau's 15-day window. That clears the industry benchmark, pointing to intake and escalation processes that are working as intended. The company's response carried a 13.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 28.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Mortgage Center, Lc have?
38 complaints have been filed against Mortgage Center, Lc with the CFPB overall - 1 of them in the past year.
Does Mortgage Center, Lc respond to complaints on time?
Mortgage Center, Lc's CFPB timely-response rate is 97.4%. This is considered excellent.
What product generates the most complaints for Mortgage Center, Lc?
Among all products tied to Mortgage Center, Lc, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Mortgage Center, Lc?
The most common issue reported by consumers about Mortgage Center, Lc is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Mortgage Center, Lc?
You can file a complaint against Mortgage Center, Lc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mortgage Center, Lc?
The CFPB has recorded complaints against Mortgage Center, Lc from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Mortgage Center, Lc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (13.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Mortgage Center, Lc have?
38 complaints have been filed against Mortgage Center, Lc with the CFPB overall - 1 of them in the past year.
Does Mortgage Center, Lc respond to complaints on time?
Mortgage Center, Lc's CFPB timely-response rate is 97.4%. This is considered excellent.
What product generates the most complaints for Mortgage Center, Lc?
Among all products tied to Mortgage Center, Lc, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Mortgage Center, Lc?
The most common issue reported by consumers about Mortgage Center, Lc is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Mortgage Center, Lc?
You can file a complaint against Mortgage Center, Lc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Mortgage Center, Lc?
The CFPB has recorded complaints against Mortgage Center, Lc from 3 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.