CFPB Consumer Complaint Profile
Neighborhood Assistance Corporation of America ("NACA")
What 138 consumer complaints filed with the Consumer Financial Protection Bureau reveal about how this company handles credit, billing and collection disputes.
Data updated 2026-08-14
- 138
- Total complaints
- Mid-range
- 9
- Last 12 months
- 84.8%
- Timely response
- Bottom quartile
- 24
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Neighborhood Assistance Corporation of America ("NACA") has accumulated 138 complaints, placing it #1146 by volume. Its on-time response rate is 84.8%, the 12th percentile among companies with 100+ complaints.
- #1146
- of 3,843 companies by volume
- 84.8%
- on time (12th pctile)
- Mortgage
- most-complained product
- 24
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Neighborhood Assistance Corporation of America ("NACA") vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
84.8% Among the lowest higher than 12% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 11 |
| 2014 | 6 |
| 2015 | 6 |
| 2016 | 11 |
| 2017 | 14 |
| 2018 | 12 |
| 2019 | 12 |
| 2020 | 10 |
| 2021 | 17 |
| 2022 | 12 |
| 2023 | 10 |
| 2024 | 5 |
| 2025 | 7 |
| 2026year in progress | 3 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Neighborhood Assistance Corporation of America ("NACA")
138 complaints against Neighborhood Assistance Corporation of America ("NACA") appear in the CFPB record, including 9 from the trailing year. The 24 states and territories represented put this footprint in multi-regional territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Neighborhood Assistance Corporation of America ("NACA") posts a 84.8% reply rate on forwarded complaints. That is under the 95% benchmark companies are expected to hit, often a precursor to higher dispute rates. The company's response carried a 23.3% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, the consumer-relief closure rate is 2.9%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Neighborhood Assistance Corporation of America ("NACA") have?
Neighborhood Assistance Corporation of America ("NACA") has 138 total consumer complaints filed with the CFPB, with 9 filed in the last 12 months.
Does Neighborhood Assistance Corporation of America ("NACA") respond to complaints on time?
Neighborhood Assistance Corporation of America ("NACA")'s CFPB timely-response rate is 84.8%.
What product generates the most complaints for Neighborhood Assistance Corporation of America ("NACA")?
The most complained-about product for Neighborhood Assistance Corporation of America ("NACA") is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Neighborhood Assistance Corporation of America ("NACA")?
The most common issue reported by consumers about Neighborhood Assistance Corporation of America ("NACA") is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Neighborhood Assistance Corporation of America ("NACA")?
You can file a complaint against Neighborhood Assistance Corporation of America ("NACA") directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Neighborhood Assistance Corporation of America ("NACA")?
Consumers in 24 states and territories have filed complaints about Neighborhood Assistance Corporation of America ("NACA") with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Neighborhood Assistance Corporation of America ("NACA"): nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Neighborhood Assistance Corporation of America ("NACA") have?
Neighborhood Assistance Corporation of America ("NACA") has 138 total consumer complaints filed with the CFPB, with 9 filed in the last 12 months.
Does Neighborhood Assistance Corporation of America ("NACA") respond to complaints on time?
Neighborhood Assistance Corporation of America ("NACA")'s CFPB timely-response rate is 84.8%.
What product generates the most complaints for Neighborhood Assistance Corporation of America ("NACA")?
The most complained-about product for Neighborhood Assistance Corporation of America ("NACA") is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Neighborhood Assistance Corporation of America ("NACA")?
The most common issue reported by consumers about Neighborhood Assistance Corporation of America ("NACA") is "Applying for a mortgage or refinancing an existing mortgage." All complaint issues are listed above with their counts.
How do I file a complaint against Neighborhood Assistance Corporation of America ("NACA")?
You can file a complaint against Neighborhood Assistance Corporation of America ("NACA") directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Neighborhood Assistance Corporation of America ("NACA")?
Consumers in 24 states and territories have filed complaints about Neighborhood Assistance Corporation of America ("NACA") with the CFPB. This count includes the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions such as Guam, the U.S. Virgin Islands, and military postal codes (APO/FPO), which is why it can exceed the 52 states and territories that have a dedicated state page on this site.