CFPB Consumer Complaint Profile
Primary Residential Mortgage
Behind the CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 265
- Total complaints
- Above average
- 17
- Last 12 months
- 92.8%
- Timely response
- Bottom quartile
- 41
- States affected
The verdict
Primary Residential Mortgage ranks #762 of 3,843 financial companies by CFPB complaint volume. Its on-time response record is at the 23rd percentile among companies with 100+ complaints.
- Mortgage
- most-complained product
- FL
- state with the most complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Primary Residential Mortgage vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
92.8% Among the lowest higher than 23% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
What changed
CFPB Consumer Complaint Database 2024 to 2025 complete years
- Annual CFPB complaint volume moved from 29 in 2024 to 14 in 2025 (2024 → 2025).
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 8 |
| 2014 | 5 |
| 2015 | 16 |
| 2016 | 16 |
| 2017 | 18 |
| 2018 | 20 |
| 2019 | 15 |
| 2020 | 22 |
| 2021 | 34 |
| 2022 | 45 |
| 2023 | 16 |
| 2024 | 29 |
| 2025 | 14 |
| 2026year in progress | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Primary Residential Mortgage
In the CFPB record, Primary Residential Mortgage has a nationwide complaint footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
The timely-response measure counts forwarded complaints answered inside the Bureau's 15-day window. This company's rate sits below the 95% industry benchmark, a gap that tends to correlate with higher consumer dispute rates downstream. A formal dispute means the consumer contested the company's response after a case was resolved, a rough measure of how often the first resolution missed the mark. Relief means the case closed with monetary or non-monetary help for the consumer. Both rates sit in the score card above.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Primary Residential Mortgage: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (13.2% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Primary Residential Mortgage have?
The CFPB has logged 265 complaints against Primary Residential Mortgage to date, of which 17 came in over the last 12 months.
Does Primary Residential Mortgage respond to complaints on time?
Primary Residential Mortgage's CFPB timely-response rate is 92.8%.
What product generates the most complaints for Primary Residential Mortgage?
Among all products tied to Primary Residential Mortgage, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Primary Residential Mortgage?
"Trouble during payment process" is the single most frequently cited issue in complaints against Primary Residential Mortgage - see all issues and counts above.
How do I file a complaint against Primary Residential Mortgage?
You can file a complaint against Primary Residential Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Primary Residential Mortgage?
Primary Residential Mortgage has drawn CFPB complaints from 41 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.