CFPB Consumer Complaint Profile
Primary Residential Mortgage
Behind the 265 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-05-15
- 265
- Total complaints
- 17
- Last 12 months
- 92.8%
- Timely response
- 41
- States affected
The verdict
Primary Residential Mortgage ranks #764 of 3,848 financial companies by CFPB complaint volume, with 265 complaints on record. Its on-time response rate is 92.8%, trailing the 93% median among companies with 100+ complaints.
- #764
- of 3,848 companies by volume
- 92.8%
- answered on time
- Mortgage
- most-complained product
- 41
- states with complaints
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 2 |
| 2013 | 8 |
| 2014 | 5 |
| 2015 | 16 |
| 2016 | 16 |
| 2017 | 18 |
| 2018 | 20 |
| 2019 | 15 |
| 2020 | 22 |
| 2021 | 34 |
| 2022 | 45 |
| 2023 | 16 |
| 2024 | 29 |
| 2025 | 14 |
| 2026 | 5 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Primary Residential Mortgage
265 complaints against Primary Residential Mortgage appear in the CFPB record, including 17 from the trailing year. The 41 states and territories represented put this footprint in nationwide territory. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
92.8% of CFPB-forwarded complaints against Primary Residential Mortgage get a reply inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response was formally disputed in 13.2% of resolved cases, indicating how frequently the initial fix fell short. Among resolved complaints, 10.2% closed with the consumer receiving monetary or non-monetary relief.
How to read complaint counts
Complaint counts alone do not tell the full story, larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration (which hints at regional servicing issues or regulatory exposure), and the ratio of monetary-relief closures to closed-without-relief outcomes. Taken together, these fields give consumers a reasonable empirical basis for deciding whether to escalate a dispute, and give researchers a starting point for investigating institutional patterns.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Primary Residential Mortgage have?
The CFPB has logged 265 complaints against Primary Residential Mortgage to date, of which 17 came in over the last 12 months.
Does Primary Residential Mortgage respond to complaints on time?
Primary Residential Mortgage's CFPB timely-response rate is 92.8%.
What product generates the most complaints for Primary Residential Mortgage?
Among all products tied to Primary Residential Mortgage, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Primary Residential Mortgage?
"Trouble during payment process" is the single most frequently cited issue in complaints against Primary Residential Mortgage - see all issues and counts above.
How do I file a complaint against Primary Residential Mortgage?
You can file a complaint against Primary Residential Mortgage directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Primary Residential Mortgage?
Primary Residential Mortgage has drawn CFPB complaints from 41 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Similar Companies
Matched by complaint volume nationwide and by product category - a different peer set than the sibling-portal links below.
Similar complaint volume (~265)
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database Data through March 2026
Read our methodology - how this data is sourced, computed, and verified.