CFPB Consumer Complaint Profile
Prospect Financial Group, Inc
Behind the 10 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 10
- Total complaints
- Below average
- 0
- Last 12 months
- 70%
- Timely response
- Bottom decile
- 3
- States affected
The verdict
Among 3,843 financial companies tracked by CFPB complaint volume, Prospect Financial Group, Inc sits at #3715, with 10 complaints logged. On-time replies land at 70%, the 6th percentile for the 100+ complaint peer group.
- #3715
- of 3,843 companies by volume
- 70%
- on time (6th pctile)
- Mortgage
- most-complained product
- 3
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Prospect Financial Group, Inc vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
70% Among the lowest higher than 6% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2015 | 4 |
| 2016 | 1 |
| 2019 | 1 |
| 2020 | 3 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Prospect Financial Group, Inc
The CFPB Consumer Complaint Database has logged 10 complaints against Prospect Financial Group, Inc overall, with 0 of those filed in the trailing 12 months. Reports have come from consumers in 3 states and territories, making this a geographically concentrated complaint footprint. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. The specific issue named most within that category is "Applying for a mortgage or refinancing an existing mortgage," a reasonable starting point for understanding recurring friction.
Prospect Financial Group, Inc's timely response rate stands at 70%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That trails the 95% benchmark badly, a red flag given how strongly late or missing responses predict CFPB supervisory attention. Consumers formally disputed the company's response at a 40% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, the consumer-relief closure rate is 0%.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Prospect Financial Group, Inc have?
The CFPB has logged 10 complaints against Prospect Financial Group, Inc to date, of which 0 came in over the last 12 months.
Does Prospect Financial Group, Inc respond to complaints on time?
Prospect Financial Group, Inc's CFPB timely-response rate is 70%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Prospect Financial Group, Inc?
The most complained-about product for Prospect Financial Group, Inc is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Prospect Financial Group, Inc?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Prospect Financial Group, Inc; the full issue list with counts is above.
How do I file a complaint against Prospect Financial Group, Inc?
You can file a complaint against Prospect Financial Group, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Prospect Financial Group, Inc?
Prospect Financial Group, Inc has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Prospect Financial Group, Inc: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (40% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Prospect Financial Group, Inc have?
The CFPB has logged 10 complaints against Prospect Financial Group, Inc to date, of which 0 came in over the last 12 months.
Does Prospect Financial Group, Inc respond to complaints on time?
Prospect Financial Group, Inc's CFPB timely-response rate is 70%. That trails the 95% industry benchmark by a wide margin.
What product generates the most complaints for Prospect Financial Group, Inc?
The most complained-about product for Prospect Financial Group, Inc is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Prospect Financial Group, Inc?
Consumers most often cite "Applying for a mortgage or refinancing an existing mortgage" when complaining about Prospect Financial Group, Inc; the full issue list with counts is above.
How do I file a complaint against Prospect Financial Group, Inc?
You can file a complaint against Prospect Financial Group, Inc directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Prospect Financial Group, Inc?
Prospect Financial Group, Inc has drawn CFPB complaints from 3 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.