CFPB Consumer Complaint Profile
Quantum Servicing Corporation
Behind the 37 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 37
- Total complaints
- Mid-range
- 0
- Last 12 months
- 86.5%
- Timely response
- Bottom quartile
- 14
- States affected
The verdict
37 CFPB complaints put Quantum Servicing Corporation at #2112 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 86.5%, the 14th percentile among companies with 100+ complaints.
- #2112
- of 3,843 companies by volume
- 86.5%
- on time (14th pctile)
- Mortgage
- most-complained product
- 14
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Quantum Servicing Corporation vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
86.5% Among the lowest higher than 14% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 17 |
| 2013 | 4 |
| 2014 | 3 |
| 2015 | 5 |
| 2016 | 5 |
| 2017 | 1 |
| 2019 | 1 |
| 2024 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Quantum Servicing Corporation
37 complaints against Quantum Servicing Corporation appear in the CFPB record, including 0 from the trailing year. The 14 states and territories represented put this footprint in geographically concentrated territory. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. The specific issue named most within that category is "Loan servicing, payments, escrow account," a reasonable starting point for understanding recurring friction.
Quantum Servicing Corporation's timely response rate stands at 86.5%, meaning that share of CFPB-forwarded complaints received a company reply within the 15-day window the Bureau expects. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. The company's response carried a 23.5% formal-dispute rate on resolved cases, indicating how frequently the initial fix fell short. Resolved complaints closed with monetary or non-monetary relief for the consumer at a 0% rate.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Quantum Servicing Corporation have?
The CFPB has logged 37 complaints against Quantum Servicing Corporation to date, of which 0 came in over the last 12 months.
Does Quantum Servicing Corporation respond to complaints on time?
Quantum Servicing Corporation's CFPB timely-response rate is 86.5%.
What product generates the most complaints for Quantum Servicing Corporation?
Among all products tied to Quantum Servicing Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Quantum Servicing Corporation?
The most common issue reported by consumers about Quantum Servicing Corporation is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Quantum Servicing Corporation?
You can file a complaint against Quantum Servicing Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Quantum Servicing Corporation?
Quantum Servicing Corporation has drawn CFPB complaints from 14 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Quantum Servicing Corporation: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (23.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Quantum Servicing Corporation have?
The CFPB has logged 37 complaints against Quantum Servicing Corporation to date, of which 0 came in over the last 12 months.
Does Quantum Servicing Corporation respond to complaints on time?
Quantum Servicing Corporation's CFPB timely-response rate is 86.5%.
What product generates the most complaints for Quantum Servicing Corporation?
Among all products tied to Quantum Servicing Corporation, "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Quantum Servicing Corporation?
The most common issue reported by consumers about Quantum Servicing Corporation is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Quantum Servicing Corporation?
You can file a complaint against Quantum Servicing Corporation directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Quantum Servicing Corporation?
Quantum Servicing Corporation has drawn CFPB complaints from 14 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.