CFPB Consumer Complaint Profile
Reverse Mortgage Solutions, Inc.
Behind the 545 CFPB complaints on file for this company is a data trail showing how it typically handles credit, billing and collection disputes.
Data updated 2026-08-14
- 545
- Total complaints
- Above average
- 0
- Last 12 months
- 91.2%
- Timely response
- Bottom quartile
- 45
- States affected
The verdict
545 CFPB complaints put Reverse Mortgage Solutions, Inc. at #480 out of 3,843 financial companies ranked by complaint volume. Its on-time response rate is 91.2%, the 20th percentile among companies with 100+ complaints.
- #480
- of 3,843 companies by volume
- 91.2%
- on time (20th pctile)
- Mortgage
- most-complained product
- 45
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Reverse Mortgage Solutions, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
91.2% Among the lowest higher than 20% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2012 | 12 |
| 2013 | 38 |
| 2014 | 43 |
| 2015 | 73 |
| 2016 | 120 |
| 2017 | 78 |
| 2018 | 56 |
| 2019 | 64 |
| 2020 | 34 |
| 2021 | 27 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Reverse Mortgage Solutions, Inc.
Reverse Mortgage Solutions, Inc. carries 545 complaints in the CFPB's database, 0 of them filed within the past 12 months. Consumers spanning 45 states and territories have weighed in, giving this a nationwide footprint. The single largest complaint category is "Mortgage," which consistently leads the product-level breakdown and signals where consumer friction is most acute. Inside that category, "Loan servicing, payments, escrow account" comes up most often - worth a look for anyone trying to spot the company's recurring pain point.
CFPB-forwarded complaints against Reverse Mortgage Solutions, Inc. draw a 91.2% reply rate inside the Bureau's 15-day window. That sits below the 95% industry benchmark and tends to correlate with higher consumer dispute rates downstream. Consumers formally disputed the company's response at a 20.3% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 0.4% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Reverse Mortgage Solutions, Inc. have?
Reverse Mortgage Solutions, Inc. has 545 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Reverse Mortgage Solutions, Inc. respond to complaints on time?
CFPB complaints against Reverse Mortgage Solutions, Inc. draw a 91.2% timely-response rate inside the expected window.
What product generates the most complaints for Reverse Mortgage Solutions, Inc.?
The most complained-about product for Reverse Mortgage Solutions, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Reverse Mortgage Solutions, Inc.?
The most common issue reported by consumers about Reverse Mortgage Solutions, Inc. is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Reverse Mortgage Solutions, Inc.?
You can file a complaint against Reverse Mortgage Solutions, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Reverse Mortgage Solutions, Inc.?
Reverse Mortgage Solutions, Inc. has drawn CFPB complaints from 45 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Reverse Mortgage Solutions, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (20.3% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Reverse Mortgage Solutions, Inc. have?
Reverse Mortgage Solutions, Inc. has 545 total consumer complaints filed with the CFPB, with 0 filed in the last 12 months.
Does Reverse Mortgage Solutions, Inc. respond to complaints on time?
CFPB complaints against Reverse Mortgage Solutions, Inc. draw a 91.2% timely-response rate inside the expected window.
What product generates the most complaints for Reverse Mortgage Solutions, Inc.?
The most complained-about product for Reverse Mortgage Solutions, Inc. is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Reverse Mortgage Solutions, Inc.?
The most common issue reported by consumers about Reverse Mortgage Solutions, Inc. is "Loan servicing, payments, escrow account." All complaint issues are listed above with their counts.
How do I file a complaint against Reverse Mortgage Solutions, Inc.?
You can file a complaint against Reverse Mortgage Solutions, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Reverse Mortgage Solutions, Inc.?
Reverse Mortgage Solutions, Inc. has drawn CFPB complaints from 45 states and territories. That figure covers the 50 states, DC, Puerto Rico, and smaller CFPB-tracked jurisdictions (Guam, the U.S. Virgin Islands, military postal codes), so it can run higher than the 52 states/territories with a dedicated page on this site.