CFPB Consumer Complaint Profile
Triad Financial Services, Inc.
Consumers have filed 145 complaints with the CFPB against this company, a record that maps out how disputes over credit, billing and collections tend to unfold.
Data updated 2026-08-14
- 145
- Total complaints
- Mid-range
- 27
- Last 12 months
- 96.6%
- Timely response
- Below median
- 27
- States affected
The verdict
Out of 3,843 financial companies in the CFPB database, Triad Financial Services, Inc. has accumulated 145 complaints, placing it #1112 by volume. Its on-time response rate is 96.6%, the 36th percentile among companies with 100+ complaints.
- #1112
- of 3,843 companies by volume
- 96.6%
- on time (36th pctile)
- Mortgage
- most-complained product
- 27
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Triad Financial Services, Inc. vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
96.6% Around the middle higher than 36% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2013 | 1 |
| 2014 | 2 |
| 2015 | 3 |
| 2016 | 1 |
| 2017 | 5 |
| 2018 | 1 |
| 2019 | 7 |
| 2020 | 19 |
| 2021 | 13 |
| 2022 | 14 |
| 2023 | 19 |
| 2024 | 27 |
| 2025 | 23 |
| 2026year in progress | 10 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Triad Financial Services, Inc.
Triad Financial Services, Inc. carries 145 complaints in the CFPB's database, 27 of them filed within the past 12 months. Consumers spanning 27 states and territories have weighed in, giving this a multi-regional footprint. "Mortgage" tops the product-level breakdown by a clear margin, marking it as the area of greatest consumer friction. The specific issue named most within that category is "Trouble during payment process," a reasonable starting point for understanding recurring friction.
CFPB-forwarded complaints against Triad Financial Services, Inc. draw a 96.6% reply rate inside the Bureau's 15-day window. That figure is at or above the industry benchmark and suggests the company's intake and escalation processes are functioning as designed. Consumers formally disputed the company's response at a 37.5% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 4.8% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Triad Financial Services, Inc. have?
145 complaints have been filed against Triad Financial Services, Inc. with the CFPB overall - 27 of them in the past year.
Does Triad Financial Services, Inc. respond to complaints on time?
Triad Financial Services, Inc. has a 96.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Triad Financial Services, Inc.?
Among all products tied to Triad Financial Services, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Triad Financial Services, Inc.?
Consumers most often cite "Trouble during payment process" when complaining about Triad Financial Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Triad Financial Services, Inc.?
You can file a complaint against Triad Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Triad Financial Services, Inc.?
The CFPB has recorded complaints against Triad Financial Services, Inc. from 27 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Triad Financial Services, Inc.: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (37.5% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Triad Financial Services, Inc. have?
145 complaints have been filed against Triad Financial Services, Inc. with the CFPB overall - 27 of them in the past year.
Does Triad Financial Services, Inc. respond to complaints on time?
Triad Financial Services, Inc. has a 96.6% timely response rate to CFPB complaints. That is a strong response record by CFPB standards.
What product generates the most complaints for Triad Financial Services, Inc.?
Among all products tied to Triad Financial Services, Inc., "Mortgage" accounts for the largest share of complaints (full breakdown above).
What is the most common complaint issue with Triad Financial Services, Inc.?
Consumers most often cite "Trouble during payment process" when complaining about Triad Financial Services, Inc.; the full issue list with counts is above.
How do I file a complaint against Triad Financial Services, Inc.?
You can file a complaint against Triad Financial Services, Inc. directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Triad Financial Services, Inc.?
The CFPB has recorded complaints against Triad Financial Services, Inc. from 27 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.