CFPB Consumer Complaint Profile
Wall Street Mortgage Bankers
11 CFPB complaints trace a pattern in how this company responds when customers push back on credit, billing, or collection problems.
Data updated 2026-08-14
- 11
- Total complaints
- Below average
- 1
- Last 12 months
- 36.4%
- Timely response
- Bottom decile
- 2
- States affected
The verdict
Wall Street Mortgage Bankers ranks #3589 of 3,843 financial companies by CFPB complaint volume, with 11 complaints on record. On-time replies land at 36.4%, the 2nd percentile for the 100+ complaint peer group.
- #3589
- of 3,843 companies by volume
- 36.4%
- on time (2nd pctile)
- Mortgage
- most-complained product
- 2
- states with complaints
Raw complaint volume, not a rate: larger institutions naturally draw more CFPB complaints because they serve more customers, and a complaint is a consumer-filed record, not a proven finding of wrongdoing.
Based on this company's own CFPB response record -- timely response, dispute rate, and relief rate, each benchmarked against every tracked company with 10+ complaints. Not a measure of product quality, pricing, or company size.
Wall Street Mortgage Bankers vs. all companies by on-time response rate
Every company with 100+ CFPB complaints on file (1,335 total)
36.4% Among the lowest higher than 2% of 1,335 companies
companies with 100+ CFPB complaints, bucketed by value
Each bar is a band; taller bars hold more companies. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source Consumer Financial Protection Bureau, Consumer Complaint Database · 2026-08-14
Percent of CFPB complaints answered within the regulator's expected window. Industry benchmark sits at 95%.
Reading this profile
Source: CFPB Consumer Complaint Database
Complaints by Product
Top Issues
Complaints by Year
| Year | Complaints |
|---|---|
| 2014 | 1 |
| 2015 | 2 |
| 2016 | 1 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 1 |
| 2021 | 3 |
| 2025 | 1 |
Complaints by State (Top 15)
Company Responses
What the CFPB Complaint Record Shows for Wall Street Mortgage Bankers
11 complaints against Wall Street Mortgage Bankers appear in the CFPB record, including 1 from the trailing year. The 2 states and territories represented put this footprint in geographically concentrated territory. No product draws more complaints than "Mortgage," which sits at the top of the product breakdown. Within that category, the most frequently cited specific issue is "Applying for a mortgage or refinancing an existing mortgage" - a useful starting point for anyone trying to understand what goes wrong most often in the company's consumer interactions.
Within the Bureau's 15-day response window, Wall Street Mortgage Bankers posts a 36.4% reply rate on forwarded complaints. That is far under the 95% benchmark - a material red flag, since late or missing responses are among the strongest predictors of CFPB supervisory interest. Consumers formally disputed the company's response at a 25% rate among resolved cases, a signal of how often the initial resolution failed to satisfy the complainant. Among resolved complaints, 9.1% closed with some form of monetary or non-monetary relief to the consumer.
How to read complaint counts
Complaint counts alone do not tell the full story: larger institutions with more customers will naturally generate more complaints in absolute terms. The more informative signals are the direction of the yearly trend shown above, the state-level concentration, and the ratio of monetary-relief closures to closed-without-relief outcomes. Together, these fields provide context for reading the published CFPB record; they do not establish wrongdoing or resolve an individual dispute.
Educational data summary, not financial or legal advice. Individual complaint outcomes vary. Consumers should consult a qualified attorney or financial advisor for guidance on a specific dispute.
Frequently Asked Questions
How many CFPB complaints does Wall Street Mortgage Bankers have?
The CFPB has logged 11 complaints against Wall Street Mortgage Bankers to date, of which 1 came in over the last 12 months.
Does Wall Street Mortgage Bankers respond to complaints on time?
Wall Street Mortgage Bankers has a 36.4% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Wall Street Mortgage Bankers?
The most complained-about product for Wall Street Mortgage Bankers is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Wall Street Mortgage Bankers?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Wall Street Mortgage Bankers - see all issues and counts above.
How do I file a complaint against Wall Street Mortgage Bankers?
You can file a complaint against Wall Street Mortgage Bankers directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wall Street Mortgage Bankers?
The CFPB has recorded complaints against Wall Street Mortgage Bankers from 2 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.
Nationwide companies with similar complaint volume or dispute rates
Two CFPB peer sets for Wall Street Mortgage Bankers: nearest financial companies by total complaint volume and by the share of complaints consumers mark as disputed. These are cross-firm neighborhoods, not the product-category list below.
Similar dispute rates
Nearest companies by share of complaints marked disputed (25% here).
Also handles Mortgage
Other companies with the same primary CFPB product category on file.
Frequently Asked Questions
How many CFPB complaints does Wall Street Mortgage Bankers have?
The CFPB has logged 11 complaints against Wall Street Mortgage Bankers to date, of which 1 came in over the last 12 months.
Does Wall Street Mortgage Bankers respond to complaints on time?
Wall Street Mortgage Bankers has a 36.4% timely response rate to CFPB complaints. This is below the typical industry benchmark of 95%.
What product generates the most complaints for Wall Street Mortgage Bankers?
The most complained-about product for Wall Street Mortgage Bankers is "Mortgage." You can view the full product breakdown on this page.
What is the most common complaint issue with Wall Street Mortgage Bankers?
"Applying for a mortgage or refinancing an existing mortgage" is the single most frequently cited issue in complaints against Wall Street Mortgage Bankers - see all issues and counts above.
How do I file a complaint against Wall Street Mortgage Bankers?
You can file a complaint against Wall Street Mortgage Bankers directly with the CFPB at consumerfinance.gov/complaint. The CFPB will forward your complaint to the company and work to get you a response, typically within 15 days.
In how many states have consumers complained about Wall Street Mortgage Bankers?
The CFPB has recorded complaints against Wall Street Mortgage Bankers from 2 separate states and territories, including jurisdictions beyond the 52 with a dedicated state page here - Guam, the U.S. Virgin Islands, and APO/FPO military postal codes among them.