Higher-rate state profile

Virginia: high per-capita complaints

Virginia residents filed 295,277 CFPB complaints (3416.7/100K) - a higher-third per-capita rate. See which companies and products drive the volume.

Data updated 2026-08-14

295,277
Total complaints
3416.7
Per 100K residents
Credit reporting or other personal consumer reports
Top product
Equifax, Inc.
Most complaints

The verdict

Virginia residents have filed 295,277 CFPB complaints - 3416.7 per 100,000 people, one of the highest complaint rates in the country (#18 of 52). Equifax, Inc. draws the most complaints in the state. Nearest per-capita peers: California and Tennessee.

#18
of 52 states by complaints per 100K
3417
complaints per 100,000 residents
Credit reporting o…
most-complained product

Virginia vs all states by CFPB complaints per 100K

Where this state's per-capita complaint rate sits among every state and territory in the CFPB file (lower is better for residents)

3,417 Around the middle lower rate than 33% of 52 states

States and territories, banded by CFPB complaints per 100,000 residents

Each bar is a band; taller bars hold more states. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · 2026-08-14

Most-complained companies in Virginia

Absolute complaint volume for companies residents name most, a different cut from the per-capita state band above.

Equifax, Inc.72,117Transunion Intermediate Hold…68,425Experian Information Solutio…61,911Wells Fargo & Company4,976Bank of America, National As…4,667Capital One Financial Corpor…4,380Citibank, N.a.3,238JPMorgan Chase & Co.3,091

Top Companies in Virginia

Nearest per-capita peers: California; Tennessee; Michigan.

1.Equifax, Inc. 72,117 Also complaint-heavy in Minnesota and Rhode Island. 2.Transunion Intermediate Holdings, Inc. 68,425 Also complaint-heavy in New Jersey and Mississippi. 3.Experian Information Solutions Inc. 61,911 Also complaint-heavy in Nebraska and Alaska. 4.Wells Fargo & Company 4,976 Also complaint-heavy in Puerto Rico and Pennsylvania. 5.Bank of America, National Association 4,667 Also complaint-heavy in Missouri and Alabama. 6.Capital One Financial Corporation 4,380 Also complaint-heavy in Ohio and Washington. 7.Citibank, N.a. 3,238 Also complaint-heavy in Maine and North Dakota. 8.JPMorgan Chase & Co. 3,091 Also complaint-heavy in District of Columbia and Hawaii. 9.Navy Federal Credit Union 2,956 Also complaint-heavy in Puerto Rico and Texas. 10.Synchrony Financial 1,965 Also complaint-heavy in Missouri and Mississippi. 11.Block, Inc. 1,885 Also complaint-heavy in Georgia and Ohio. 12.Truist Financial Corporation 1,625 Also complaint-heavy in Wisconsin and Montana. 13.American Express Company 1,522 Also complaint-heavy in Indiana and Arkansas. 14.Navient Solutions, LLC. 1,414 Also complaint-heavy in Pennsylvania and Michigan. 15.Resurgent Capital Services L.P. 1,357 Also complaint-heavy in Utah and District of Columbia.

Rising year-over-year volume

Virginia in the higher-rate third

Consumers in Virginia have filed 295,277 CFPB complaints (3416.7 per 100,000 residents) - a higher-third per-capita rate among states and territories in this extract. "Credit reporting or other personal consumer reports" leads the product mix - the usual friction point when per-capita volume runs hot. Equifax, Inc. draws the most complaints from Virginia residents in the top-companies table above. On the per-capita ladder, nearest peers are California and Tennessee.

Year-over-year, complaint volume from Virginia rose from 53,584 in 2024 to 105,066 in 2025 - a change of +96%. 24,997 complaints have been logged for 2026 so far in this extract, a partial year that should not be compared directly to a full prior year. A swing this large on an already high-rate state can coincide with a servicing failure at a major bureau or a local enforcement wave - still check the company table before inferring a statewide crisis.

Educational data summary, not financial or legal advice. Population figures are U.S. Census Bureau estimates.

Source: CFPB Consumer Complaint Database Population: U.S. Census Bureau estimates

Read our methodology - high per-capita states: how rates and company concentration are computed.

Compare all-state rankings, browse every state profile, or see the national complaint picture.