Lower-rate state profile

West Virginia: lower per-capita complaints

West Virginia shows 18,128 CFPB complaints (1024.1/100K) - a lower-third per-capita rate. Compare companies and the product mix anyway.

Data updated 2026-08-14

18,128
Total complaints
1024.1
Per 100K residents
Credit reporting or other personal consumer reports
Top product
Equifax, Inc.
Most complaints

The verdict

West Virginia residents have filed 18,128 CFPB complaints - 1024.1 per 100,000 people, among the lowest complaint rates in the country (#45 of 52). Equifax, Inc. draws the most complaints in the state. Nearest per-capita peers: Iowa and North Dakota.

#45
of 52 states by complaints per 100K
1024
complaints per 100,000 residents
Credit reporting o…
most-complained product

West Virginia vs all states by CFPB complaints per 100K

Where this state's per-capita complaint rate sits among every state and territory in the CFPB file (lower is better for residents)

1,024 Among the lowest rates lower rate than 85% of 52 states

States and territories, banded by CFPB complaints per 100,000 residents

Each bar is a band; taller bars hold more states. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · 2026-08-14

Most-complained companies in West Virginia

Absolute complaint volume for companies residents name most, a different cut from the per-capita state band above.

Equifax, Inc.3,933Transunion Intermediate Hold…3,532Experian Information Solutio…3,179JPMorgan Chase & Co.401Capital One Financial Corpor…326Citibank, N.a.275Wells Fargo & Company274Block, Inc.270

Top Companies in West Virginia

Nearest per-capita peers: Iowa; North Dakota; Alaska.

1.Equifax, Inc. 3,933 Also complaint-heavy in Virginia and Missouri. 2.Transunion Intermediate Holdings, Inc. 3,532 Also complaint-heavy in Alaska and California. 3.Experian Information Solutions Inc. 3,179 Also complaint-heavy in Wisconsin and District of Columbia. 4.JPMorgan Chase & Co. 401 Also complaint-heavy in Indiana and South Carolina. 5.Capital One Financial Corporation 326 Also complaint-heavy in North Dakota and Georgia. 6.Citibank, N.a. 275 Also complaint-heavy in District of Columbia and Arkansas. 7.Wells Fargo & Company 274 Also complaint-heavy in Kansas and Hawaii. 8.Block, Inc. 270 Also complaint-heavy in Rhode Island and Wyoming. 9.Synchrony Financial 231 Also complaint-heavy in Illinois and Tennessee. 10.Bank of America, National Association 204 Also complaint-heavy in Illinois and Michigan. 11.Navient Solutions, LLC. 190 Also complaint-heavy in Nebraska and Wyoming. 12.Truist Financial Corporation 159 Also complaint-heavy in Michigan and Missouri. 13.Huntington National Bank, the 150 Also complaint-heavy in South Dakota and North Dakota. 14.Resurgent Capital Services L.P. 148 Also complaint-heavy in Nevada and Wisconsin. 15.Encore Capital Group Inc. 131 Also complaint-heavy in Vermont and Illinois.

Rising year-over-year volume

West Virginia in the lower-rate third

Consumers in West Virginia have filed 18,128 CFPB complaints (1024.1 per 100,000 residents) - a lower-third per-capita rate; small absolute counts still matter when a single company dominates. Even at a lower per-capita rate, "Credit reporting or other personal consumer reports" still dominates the local product mix. Equifax, Inc. draws the most complaints from West Virginia residents in the top-companies table above. On the per-capita ladder, nearest peers are Iowa and North Dakota.

Year-over-year, complaint volume from West Virginia rose from 3,187 in 2024 to 6,160 in 2025 - a change of +93%. 1,303 complaints have been logged for 2026 so far in this extract, a partial year that should not be compared directly to a full prior year. On a thin volume book, percentage swings this large are often a few dozen complaints - read the absolute year counts in the table.

Educational data summary, not financial or legal advice. Population figures are U.S. Census Bureau estimates.

Source: CFPB Consumer Complaint Database Population: U.S. Census Bureau estimates

Read our methodology - low per-capita states: how small counts are normalised.

Compare all-state rankings, browse every state profile, or see the national complaint picture.