Hawaii

What the CFPB Complaint Record Shows for Hawaii

Consumers in Hawaii have filed 24,267 complaints with the CFPB Consumer Complaint Database, which works out to 1690.9 complaints per 100,000 residents once the volume is normalised for population. The per-capita figure is the more comparable statistic across states, because raw complaint counts track population size more than anything else, a large state will always generate more complaints than a small one simply on demographic grounds. The most-complained-about product category in Hawaii is "Credit reporting or other personal consumer reports," which typically points to where local consumers encounter the most friction with financial services. The single institution drawing the most complaints from Hawaii residents is Transunion Intermediate Holdings, Inc., leading the top-companies table above.

Year-over-year, complaint volume from Hawaii rose from 4,005 in 2024 to 7,893 in 2025 - a change of +97%. 2,670 complaints have been logged for 2026 so far in this extract, a partial year that should not be compared directly to a full prior year. That is a meaningful shift and can coincide with a new regulatory action, a servicing failure at a major institution, or broader economic stress affecting household finances, though complaint-flow volatility alone can also explain swings this size. The concentration of complaints against the top institutions in Hawaii is a useful signal of where consumer enforcement attention tends to land first.

For Hawaii residents trying to resolve a problem with a financial institution, the CFPB complaint process is free and generally produces a company response within 15 days. The Bureau forwards each complaint to the named company, tracks whether the response was timely, and publishes the complete record, minus personal identifiers, in this public database. Filing a complaint does not replace pursuing a private legal remedy, but it creates a formal paper trail that often accelerates resolution, and it feeds the aggregate data shown on this page. Complaint data should be read alongside state-level consumer-protection resources, including the state attorney general's office, for a complete picture of available recourse.

Educational data summary, not financial or legal advice. Population figures are U.S. Census Bureau estimates. Consumers with a specific dispute should consult a qualified attorney or financial advisor.