Thin-volume state profile

Hawaii: thin complaint volume

24,267 lifetime complaints put Hawaii in the lightest third, year-to-year swings are noisier, so read counts with the rate band.

Data updated 2026-08-14

24,267
Total complaints
1690.9
Per 100K residents
Credit reporting or other personal consumer reports
Top product
Transunion Intermediate Holdings, Inc.
Most complaints

The verdict

Hawaii residents have filed 24,267 CFPB complaints - 1690.9 per 100,000 people, a mid-pack complaint rate (#31 of 52). Transunion Intermediate Holdings, Inc. draws the most complaints in the state. Nearest per-capita peers: Washington and Wisconsin.

#31
of 52 states by complaints per 100K
1691
complaints per 100,000 residents
Credit reporting o…
most-complained product

Hawaii vs all states by CFPB complaints per 100K

Where this state's per-capita complaint rate sits among every state and territory in the CFPB file (lower is better for residents)

1,691 Lower than most lower rate than 58% of 52 states

States and territories, banded by CFPB complaints per 100,000 residents

Each bar is a band; taller bars hold more states. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · 2026-08-14

Most-complained companies in Hawaii

Absolute complaint volume for companies residents name most, a different cut from the per-capita state band above.

Transunion Intermediate Hold…5,541Equifax, Inc.5,462Experian Information Solutio…4,909Bank of America, National As…509Citibank, N.a.453JPMorgan Chase & Co.413Capital One Financial Corpor…336Wells Fargo & Company317

Top Companies in Hawaii

Nearest per-capita peers: Washington; Wisconsin; Colorado.

1.Transunion Intermediate Holdings, Inc. 5,541 Also complaint-heavy in District of Columbia and New Mexico. 2.Equifax, Inc. 5,462 Also complaint-heavy in California and Alabama. 3.Experian Information Solutions Inc. 4,909 Also complaint-heavy in South Carolina and Massachusetts. 4.Bank of America, National Association 509 Also complaint-heavy in West Virginia and California. 5.Citibank, N.a. 453 Also complaint-heavy in Washington and Wisconsin. 6.JPMorgan Chase & Co. 413 Also complaint-heavy in Illinois and Washington. 7.Capital One Financial Corporation 336 Also complaint-heavy in Kansas and West Virginia. 8.Wells Fargo & Company 317 Also complaint-heavy in Wisconsin and Iowa. 9.Barclays Bank Delaware 236 Also complaint-heavy in Texas and Virginia. 10.Ocwen Financial Corporation 210 Also complaint-heavy in Nevada and Oklahoma. 11.Bank of Hawaii Corporation 201 Also complaint-heavy in Oklahoma and Oregon. 12.Navy Federal Credit Union 198 Also complaint-heavy in Mississippi and Connecticut. 13.First Hawaiian, Inc. 189 Also complaint-heavy in North Carolina and Maine. 14.American Express Company 185 Also complaint-heavy in South Dakota and Georgia. 15.Synchrony Financial 176 Also complaint-heavy in Vermont and Texas.

Rising year-over-year volume

Hawaii in the thin-volume third

24,267 lifetime CFPB complaints put Hawaii in the lightest third by raw volume; year-to-year swings are noisier, so pair counts with the per-capita band above. The most-complained product category is "Credit reporting or other personal consumer reports." Transunion Intermediate Holdings, Inc. draws the most complaints from Hawaii residents in the top-companies table above. Nearest per-capita peers: Washington and Wisconsin.

Year-over-year, complaint volume from Hawaii rose from 4,005 in 2024 to 7,893 in 2025 - a change of +97%. 2,670 complaints have been logged for 2026 so far in this extract, a partial year that should not be compared directly to a full prior year. On a thin volume book, percentage swings this large are often a few dozen complaints - read the absolute year counts in the table.

Educational data summary, not financial or legal advice. Population figures are U.S. Census Bureau estimates.

Source: CFPB Consumer Complaint Database Population: U.S. Census Bureau estimates

Read our methodology - how this data is sourced, computed, and verified.

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