State CFPB complaint profile

Kentucky

How consumers in Kentucky use the Consumer Financial Protection Bureau, total complaint volume, the rate per 100,000 residents, and the companies and products they report most.

Data updated 2026-08-14

62,634
Total complaints
1383.8
Per 100K residents
Credit reporting or other personal consumer reports
Top product
Equifax, Inc.
Most complaints

The verdict

Kentucky residents have filed 62,634 CFPB complaints - 1383.8 per 100,000 people, among the lowest complaint rates in the country (#35 of 52). Equifax, Inc. draws the most complaints in the state. Nearest per-capita peers: Minnesota and Utah.

#35
of 52 states by complaints per 100K
1384
complaints per 100,000 residents
Credit reporting o…
most-complained product

Kentucky vs all states by CFPB complaints per 100K

Where this state's per-capita complaint rate sits among every state and territory in the CFPB file (lower is better for residents)

1,384 Lower than most lower rate than 65% of 52 states

States and territories, banded by CFPB complaints per 100,000 residents

Each bar is a band; taller bars hold more states. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · 2026-08-14

Most-complained companies in Kentucky

Absolute complaint volume for companies residents name most, a different cut from the per-capita state band above.

Equifax, Inc.13,860Transunion Intermediate Hold…13,776Experian Information Solutio…12,047Capital One Financial Corpor…920JPMorgan Chase & Co.909Block, Inc.705Citibank, N.a.677Bank of America, National As…563

Top Companies in Kentucky

Nearest per-capita peers: Minnesota; Utah; New Mexico.

1.Equifax, Inc. 13,860 Also complaint-heavy in Arizona and Connecticut. 2.Transunion Intermediate Holdings, Inc. 13,776 Also complaint-heavy in Wyoming and Illinois. 3.Experian Information Solutions Inc. 12,047 Also complaint-heavy in Minnesota and Kansas. 4.Capital One Financial Corporation 920 Also complaint-heavy in California and Pennsylvania. 5.JPMorgan Chase & Co. 909 Also complaint-heavy in Connecticut and Alabama. 6.Block, Inc. 705 Also complaint-heavy in New Hampshire and Vermont. 7.Citibank, N.a. 677 Also complaint-heavy in Oklahoma and Mississippi. 8.Bank of America, National Association 563 Also complaint-heavy in North Carolina and Connecticut. 9.U.S. Bancorp 559 Also complaint-heavy in Texas and Pennsylvania. 10.Synchrony Financial 544 Also complaint-heavy in Maryland and Colorado. 11.PNC Bank N.A. 543 Also complaint-heavy in Michigan and Arizona. 12.Fifth Third Financial Corporation 519 Also complaint-heavy in Texas and South Carolina. 13.Wells Fargo & Company 516 Also complaint-heavy in South Dakota and Wyoming. 14.GLA Collection Company, Inc. 474 Also complaint-heavy in Indiana and Illinois. 15.Resurgent Capital Services L.P. 412 Also complaint-heavy in Massachusetts and Oklahoma.

Rising year-over-year volume

What the CFPB record shows for Kentucky

Consumers in Kentucky have filed 62,634 CFPB complaints (1383.8 per 100,000 residents). The most-complained product category is "Credit reporting or other personal consumer reports." Equifax, Inc. draws the most complaints from Kentucky residents in the top-companies table above. Nearest per-capita peers: Minnesota and Utah.

Year-over-year, complaint volume from Kentucky rose from 10,790 in 2024 to 22,167 in 2025 - a change of +105%. 5,593 complaints have been logged for 2026 so far in this extract, a partial year that should not be compared directly to a full prior year. That is a meaningful full-year shift; complaint-flow volatility alone can also explain swings this size.

Educational data summary, not financial or legal advice. Population figures are U.S. Census Bureau estimates.

Source: CFPB Consumer Complaint Database Population: U.S. Census Bureau estimates

Read our methodology - how this data is sourced, computed, and verified.

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