State CFPB complaint profile

Massachusetts

How consumers in Massachusetts use the Consumer Financial Protection Bureau, total complaint volume, the rate per 100,000 residents, and the companies and products they report most.

Data updated 2026-08-14

183,940
Total complaints
2627.2
Per 100K residents
Credit reporting or other personal consumer reports
Top product
Equifax, Inc.
Most complaints

The verdict

Massachusetts residents have filed 183,940 CFPB complaints - 2627.2 per 100,000 people, a mid-pack complaint rate (#26 of 52). Equifax, Inc. draws the most complaints in the state. Nearest per-capita peers: Ohio and Missouri.

#26
of 52 states by complaints per 100K
2627
complaints per 100,000 residents
Credit reporting o…
most-complained product

Massachusetts vs all states by CFPB complaints per 100K

Where this state's per-capita complaint rate sits among every state and territory in the CFPB file (lower is better for residents)

2,627 Around the middle lower rate than 48% of 52 states

States and territories, banded by CFPB complaints per 100,000 residents

Each bar is a band; taller bars hold more states. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.

Source CFPB Consumer Complaint Database · 2026-08-14

Most-complained companies in Massachusetts

Absolute complaint volume for companies residents name most, a different cut from the per-capita state band above.

Equifax, Inc.42,254Transunion Intermediate Hold…41,811Experian Information Solutio…39,323Bank of America, National As…5,187Capital One Financial Corpor…3,755Citibank, N.a.3,152JPMorgan Chase & Co.2,646Citizens Financial Group, In…2,397

Top Companies in Massachusetts

Nearest per-capita peers: Ohio; Missouri; Indiana.

1.Equifax, Inc. 42,254 Also complaint-heavy in Minnesota and Rhode Island. 2.Transunion Intermediate Holdings, Inc. 41,811 Also complaint-heavy in New Jersey and Virginia. 3.Experian Information Solutions Inc. 39,323 Also complaint-heavy in Nebraska and Alaska. 4.Bank of America, National Association 5,187 Also complaint-heavy in Missouri and Alabama. 5.Capital One Financial Corporation 3,755 Also complaint-heavy in Virginia and Washington. 6.Citibank, N.a. 3,152 Also complaint-heavy in Maine and North Dakota. 7.JPMorgan Chase & Co. 2,646 Also complaint-heavy in District of Columbia and Hawaii. 8.Citizens Financial Group, Inc. 2,397 Also complaint-heavy in Indiana and Wisconsin. 9.Wells Fargo & Company 1,879 Also complaint-heavy in Puerto Rico and Pennsylvania. 10.TD Bank Us Holding Company 1,587 Also complaint-heavy in Connecticut and New Hampshire. 11.Synchrony Financial 1,448 Also complaint-heavy in Missouri and Mississippi. 12.American Express Company 1,352 Also complaint-heavy in Indiana and Arkansas. 13.Bread Financial Holdings, Inc. 1,324 Also complaint-heavy in District of Columbia and Hawaii. 14.Navient Solutions, LLC. 1,132 Also complaint-heavy in Pennsylvania and North Carolina. 15.Santander Bank, National Association 1,063 Also complaint-heavy in Michigan and Iowa.

Rising year-over-year volume

What the CFPB record shows for Massachusetts

Consumers in Massachusetts have filed 183,940 CFPB complaints (2627.2 per 100,000 residents). The most-complained product category is "Credit reporting or other personal consumer reports." Equifax, Inc. draws the most complaints from Massachusetts residents in the top-companies table above. Nearest per-capita peers: Ohio and Missouri.

Year-over-year, complaint volume from Massachusetts rose from 37,426 in 2024 to 65,390 in 2025 - a change of +75%. 17,088 complaints have been logged for 2026 so far in this extract, a partial year that should not be compared directly to a full prior year. That is a meaningful full-year shift; complaint-flow volatility alone can also explain swings this size.

Educational data summary, not financial or legal advice. Population figures are U.S. Census Bureau estimates.

Source: CFPB Consumer Complaint Database Population: U.S. Census Bureau estimates

Read our methodology - how this data is sourced, computed, and verified.

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